A 15% fee is assessed for all eligible returns. Buyers pay for all return-shipping & delivery expenses.
6. What may not be returned?
Built-to-order-purchases may not be returned or exchanged regardless of reason because these are one-of-a-kind orders built to your exact specs and can not be resold. Furthermore, customers are required upon pick-up or delivery of said items to complete a digital doc signature request to legally signify they've had adequate time to inspect their order and accept it in sold-as condition.
Non-custom furniture may not be returned if it's damaged during transit and the delivery was accepted by the customer.
The bottom line: We aim for your 100% satisfaction! If dissatisfied, contact us within 3 days of receiving your order so we may work toward your complete satisfaction.