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Return & Replacement Policy

1.  How much time after I receive my order do I have if I want to return it for a refund?

There are no returns or exchanges.  

In the rare event that an order's shipment is delayed Hawkins Woodshop will proactively reach out to customers to provide updates.  Customers acknowledge at time of purchase that any delays in shipment during the COVID19 pandemic are not grounds for cancellation or refunds.  We're all working extremely hard to fulfill every order and supply chains have been decimated across the world.  Thank you for your patience and understanding.  

We sell locally handmade built-to-order furniture here: https://hawkinswoodshop.com/collections/customorder.  All other products on our site are manufactured by our production partners with many of them being located overseas. 

Each item has its country of origin listed in the product description.  Misunderstanding a product's origin is not cause for a return or refund.

In the rare occurrence an item is damaged during shipping, Hawkins Woodshop is happy to act as your advocate with the manufacturer to secure free replacement parts on your behalf.  Please email sales@hawkinswoodshop.com with photos of damaged items, missing items, and a short customer statement and we'll get to work communicating your needs with the manufacturer to ensure your 100% satisfaction.  

Customers may cancel an order within 12 hours of placing it online but are subject to a 15% fee for time processing, coordinating custom build work schedules, contacting our warehouse employees, and/or arranging logistical services such as delivery - all. of which take place IMMEDIATELY once an order is placed online.

2.  How will I receive my cancelled order funds?

All cancellations must be done within 12 hours of purchasing online.  All cancellations are subject to a 15% fee and funds will be returned by store-credit-only within 3-5 business days of cancellation.

3.  Does the customer need to pay return shipping, a restocking fee, or any other charges?

A 15% fee is assessed for all eligible cancellations.  There are no returns from HawkinsWoodshop.com after 12 hours. 

However, for orders damaged during shipping, replacement parts are available per the manufacturers warranty.

4.  What may not be returned?

Orders may not be returned or exchanged.  However, replacement parts are available for all orders damaged during shipping.

Custom, handmade orders are not eligible for return under any circumstances and are sold as-is without warranty.

The bottom line:  We aim for your 100% satisfaction! If dissatisfied, please email sales@hawkinswoodshop.com.  We can't guarantee every customer want will be met but we will certainly go to work for you to exhaust all possible options to ensure your satisfaction.  

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