The global shipping business has been disrupted due to COVID-19. Furniture of America products are currently subject to 2-4 week delays.
There are no cash-refunds; no exceptions. Store credit is issued for all eligible returns/cancellations.
Exchange Procedures: If your order is damaged-upon-arrival or missing hardware you have 72 hours from the time of delivery to email email@example.com w/ photos of the boxes & items in question to apply for a return manufacturer's authorization. Once you've obtained an RMA# we work with you closely and provide instructions on how to proceed.
Hawkins Woodshop, in partnership with manufacturers, covers 100% of replacement or the missing part(s) cost.
Unfortunately, our product margins don't allow us to cover shipping or delivery costs for Furniture of America replacement parts.
IMPORTANT: damaged items/parts must be rejected at time of delivery or the customer may be subject to all associated shipping costs associated with returns/replacements.
Cancelling a new order: Once an order is placed online you have 72 hours to cancel the order for a partial refund. All refunds are given via store credit, there are no cash refunds; no exceptions.
Hawkins Woodshop goes to work for you immediately once an order is placed, day or night. Therefore, all, orders cancelled within 72 hours of purchase are subject to a mandatory 25% fee to pay for the warehouse and administrative labor exerted on your behalf to fulfill your order.
No returns/refunds after 72 hours of purchase OR if your order has shipped:Why?
First, each order requires handling fees of 25% that are paid by Hawkins on your behalf to our contracted national warehouses and can not be refunded.
Additionally, freight shipping is contracted and paid between 24-72 hours of your order purchase and can not be refunded. Whether your order has shipped yet or not the cost of the shipping has already been paid and can't be refunded.
Freight is anywhere from $50 for our small, Chinese imported goods, to $650 for Furniture of America solid-wood items. Therefore these are items, unfortunately, that can't be viably returned due to the high cost of return-shipping customers would be billed and of which our small, family business can in no way recoup.
Color variances or buyer's remorse: Furniture in the stock photos on our website may appear to have different coloring/hues when viewed in person or under different lighting. There are no refunds/returns due to color variances of furniture purchased or with just general dissatisfaction with the furniture or a buyer's change of mind due to any reason.
Product origin: At Hawkins Woodshop we sell products from many different sources. We offer custom, built-to-order, handmade products near Sacramento and San Francisco for local pick-up or local delivery in Northern, California only. These products are available here: https://hawkinswoodshop.com/collections/customorder as stated at the top of our home page.
Custom, built-to-order furniture is not eligible for returns or refunds; no exceptions.
A buyer's misunderstanding of a product's origin, description, color, materials, etc are not grounds for a refund or return. It is the buyer's responsibility to understand a product's origin and composition prior to making a purchase. We are happy to answer any and all questions via email firstname.lastname@example.org or by text at 916-692-0554. Please do not hesitate to contact us with questions or concerns.
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