Return Policy

Hawkins Woodshop Return Policy

1.  How much time after I receive my order do I have if I want to return it for a refund?

Our customers have 72 hours to notify us after receiving their order via email sales@hawkinswoodshop.com or text 916-692-0554 of their intent to return an eligible item. 

Eligible items are all non-custom furniture orders.  Non-custom orders that were damaged during transit by a third party shipping carrier must be refused at time of delivery otherwise they may not qualify for a return.

Customers may cancel an order within 24 hours of placing it online but are subject to a 15% fee for time processing, coordinating custom build work schedules, contacting our warehouse employees, and arranging logistical services such as delivery.  

2.  How will I receive my returned funds?

All refunds are subject to a 15% fee and will be returned by means of your original payment method within 7-10 business days from providing proof of shipment of your return.

3.  Must the item be new in box/unopened/like new in order to return?

Eligible items for return must be returned in sellable condition (box can have been opened but original packaging materials must be used to secure any return).  

4.  How do I begin the return process for an eligible order or what do I do if I don't know if my item is eligible for a return?

E-mail sales@hawkinswoodshop.com or text 916-692-0554 of your intent to return an eligible item or to ask any questions.  Eligible items are all non-custom furniture orders. 

Non-custom orders that were damaged during transit by a third party shipping carrier must be refused at time of delivery otherwise they may not qualify for a return.

5.  Does the customer need to pay return shipping, a restocking fee, or any other charges?

A 15% fee is assessed for all eligible returns.  Buyers pay for all return-shipping & delivery expenses.  

6.  What may not be returned?

Built-to-order-purchases may not be returned or exchanged regardless of reason because these are one-of-a-kind orders built to your exact specs and can not be resold.  Furthermore, customers are required upon pick-up or delivery of said items to complete a digital doc signature request to legally signify they've had adequate time to inspect their order and accept it in sold-as condition.

Non-custom furniture may not be returned if it's damaged during transit and the delivery was accepted by the customer.

The bottom line:  We aim for your 100% satisfaction! If dissatisfied, contact us within 3 days of receiving your order so we may work toward your complete satisfaction.

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