1. How much time after I receive my order do I have if I want to return it for a refund?
There are no returns or exchanges.
In the rare event that an order's shipment is delayed Hawkins Woodshop will reach out to customers to resolve concerns. Customers acknowledge at time of purchase that any delays in shipment during the COVID19 pandemic are not grounds for cancellation or refunds.
We sell locally handmade built-to-order furniture, as seen here: https://hawkinswoodshop.com/collections/customorder. Everything else on our site is imported furniture from overseas. Each item has its country of origin listed in the product description. Failure to read a product's country of origin is not an acceptable reason for requesting an order be cancelled or returned.
In the rare occurrence an item is damaged during shipping, customers have 24 hours to notify us after receiving their order via email firstname.lastname@example.org or text 916-692-0554 of their request for replacement parts.
Customers may cancel an order within 12 hours of placing it online but are subject to a 15% fee for time processing, coordinating custom build work schedules, contacting our warehouse employees, and/or arranging logistical services such as delivery - which all take place IMMEDIATELY once an order is placed.
2. How will I receive my cancelled order funds?
All cancellations must be done within 12 hours of purchasing online. All cancellations are subject to a 15% fee and funds will be returned by store-credit-only within 1-5 business days of cancellation.
3. Does the customer need to pay return shipping, a restocking fee, or any other charges?
A 15% fee is assessed for all eligible cancellations. There can be no returns or exchanges for purchases made from HawkinsWoodshop.com after 12 hours.
However, for orders damaged during shipping, replacement parts are available per the manufacturers warranty.
4. What may not be returned?
Orders may not be returned or exchanged. However, replacement parts are available for all orders damaged during shipping.
Custom, handmade orders are not eligible for return under any circumstances and are sold as-is without warranty.
The bottom line: We aim for your 100% satisfaction!If dissatisfied, contact us within 24 hours of receiving your order so we may work toward your complete satisfaction.
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