Cancellation, Return & Replacement Policy
We’ve two categories of products:
The first is solid hardwood custom furniture that we make locally in every region throughout the United States. The second category of products we sell is non custom furniture manufactured by our production partners. Each item on our store has its origin listed in its product description. Misunderstanding a product’s origin is not grounds for a cancellation or refund.
Non Custom Furniture Returns & Cancellations:
How much time after I purchase do I have to cancel for a refund?
In extenuating circumstances, customers may cancel an order within 24 hours of purchase via texting 916-692-0554 or emailing email@example.com.
Will you refund me back onto my card?
All approved order cancellations will be reimbursed via store credit only, minus a 15% fee enacted to pay our family’s labor hours spent processing your order, communicating with our suppliers, perhaps shipping your order, and/or coordinating custom build schedules, purchasing materials required for custom orders, and time invested on your behalf in any way.
How much time after receiving my non custom order do I have to ask to return the item?
We do not accept returns for any reason. If a product arrives damaged/missing parts please contact Colby at 916-692-0554 or kindly email firstname.lastname@example.org. Rest assured, we’ll help get you a free replacement or free delivery of any missing parts.
Delays during the COVID-19 pandemic do not constitute grounds for cancellation or a refund. Everyone is trying their best, including us. Supply chains have been decimated across the world. Thank you for your patience and understanding if we experience a hiccup with your order’s supply chain.
Orders lost by a carrier are not grounds for cancellation. All lost or damaged delivered orders will be replaced free of charge.
American Made Custom Solid Hardwood Furniture Returns & Cancellations:
We sell locally handmade built-to-order furniture here: https://hawkinswoodshop.com/collections/customorder.
Given its hand made and hand-finished nature, variations and imperfections in solid, real-wood furniture are to be expected and celebrated. Each item is an original and no two pieces are exactly alike. By their nature, wood planks may be somewhat uneven and may develop small cracks and cup or bow over time due to changes in temperature or humidity. We believe this only enhances the furniture’s rustic, unique character.
There are no cancellations or refunds on built-to-order furniture.
But please don’t fret, there are lots of reasons we have so many 5 star reviews from customers. Perhaps the biggest reason is we LOVE our customers! We work until you are completely satisfied, & offer a 100% satisfaction guarantee at time of delivery or pick-up.
In conclusion, when you buy from a small business, you’re not helping a CEO buy a 3rd holiday home. You’re helping a little girl get dance lessons, a little boy his team jersey, and moms and dads put food on the table.
Thank you for your support. Thank you for following our social accounts and commenting on our posts. Thank you for telling your friends about your purchase today. And if something goes wrong with your order, thank you for your patience while we work night and day to make it right.