Refund & Return Policy
We’ve two categories of products for sale
The first is solid hardwood custom furniture that we make locally in every region throughout the United States. The second category of products we sell is non custom furniture manufactured by our production partners. Each item on our store has its origin listed in its product description as made-to-order in the USA or imported from overseas. Misunderstanding a product’s origin is not grounds for a cancellation or refund.
Non Custom Furniture Returns & Cancellations
How much time after I purchase do I have to cancel for a refund?
In extenuating circumstances, customers may cancel an order within 24 hours of purchase via texting 916-692-0554 or emailing email@example.com. There are no refunds on any orders after 24 hours of purchase for any reason. If an order is lost during delivery we will arrange a free replacement. If an order is delivered damaged or missing parts we will procure free replacement parts for you from the manufacturer or the cost of said replacement parts should the manufacturer be out of stock. Buyer’s remorse, delays during COVID, and all other issues are unfortunately not grounds for a return.
Will you refund me back onto my card?
All approved order cancellations will be reimbursed via store credit only, minus a 15% fee that pays our family’s labor cost spent processing your order, communicating with our suppliers, perhaps shipping your order, and/or coordinating custom build schedules, purchasing materials required for custom orders, and time invested on your behalf in any way.
How much time after receiving my non custom order do I have to ask to return the item?
We do not accept returns for any reason. If a product arrives damaged/missing parts please contact Colby at 916-692-0554 or kindly email firstname.lastname@example.org. Rest assured, we’ll help get you a free replacement or free delivery of any missing parts.
Delays during the COVID-19 pandemic do not constitute grounds for cancellation or a refund. Everyone is trying their best, including us. Supply chains have been decimated across the world. Thank you for your patience and understanding if we experience a hiccup with your order’s supply chain.
Orders lost by a carrier are not grounds for cancellation. All lost or damaged delivered orders will be replaced free of charge.
American Made Custom Solid Hardwood Furniture Returns & Cancellations
We sell locally handmade built-to-order furniture here: https://hawkinswoodshop.com/collections/customorder.
Given its hand made and hand-finished nature, variations and imperfections in solid, real-wood furniture are to be expected and celebrated. Each item is an original and no two pieces are exactly alike. By their nature, wood planks may be somewhat uneven and may develop small cracks and cup or bow over time due to changes in temperature or humidity. We believe this only enhances the furniture’s rustic, unique character.
There are no cancellations or refunds on built-to-order furniture.
But please don’t fret, there are lots of reasons we have so many 5 star reviews from customers. Perhaps the biggest reason is we LOVE our customers! We work until you are completely satisfied, & offer a 100% satisfaction guarantee at time of delivery or pick-up.
In conclusion, when you buy from a small business, you’re not helping a CEO buy a 3rd holiday home. You’re helping a little girl get dance lessons, a little boy his team jersey, and moms and dads put food on the table.
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