Brittany Sofa Futon – Premium Upholstery and Wooden Legs – Green

At Hawkins Woodshop, we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we want to ensure you are satisfied with your purchase.

Returns and Exchanges

If you receive an order that is damaged or incomplete at the time of delivery, we want to make it right! You may exchange the damaged or incomplete item at no cost. To initiate an exchange, please follow these steps:

1. Notify Us: Contact our family within 7 days of receiving your order. You can reach us via email using the ‘contact us’ feature on our homepage. Please provide your order number and a description of the issue.
2. Document the Damage: If applicable, take clear photos of the damaged or incomplete items, as this will help us expedite the exchange process. Once we reply to your contact request you’ll be able to share multi-media via email.  
3. Arrange for Exchange: Once we verify the issue, we will arrange for a replacement or exchange of the damaged or incomplete item at no additional cost to you.

Refunds

For orders that are not damaged or incomplete, we generally do not accept returns or issue refunds. However, if you have concerns about your purchase, please reach out to us, and we will do our best to address your situation on a case-by-case basis.

Eligibility for Exchanges

To be eligible for an exchange, the following conditions must be met:

• The request for exchange must be made within 7 days of receiving your order.
• The item must be in its original condition and packaging, if applicable.

Exceptions

Certain items may be excluded from our exchange policy. Please review product descriptions carefully to understand any specific return conditions that may apply.

Contact Us

If you have any questions regarding our Return & Refund Policy, please don’t hesitate to contact our family using the ‘contact us’ form on the home page.

Thank you for choosing Hawkins Woodshop! We appreciate your business and are here to ensure your satisfaction with every purchase.