NON CUSTOM FURNITURE

Delivery for imported, manufactured furniture by our production partners is FREE NATIONWIDE!

No costly prime membership is required nor is any bogus minimum order amount required.

Delivery time varies based on the product but is typically 2-5 business days, but may be up to 4+ weeks for large freight items like couches.

LOCALLY MADE TO ORDER, SOLID WOOD FURNITURE

Average turn-around time from date of purchase till pick-up or delivery of a made to order solid-wood furniture purchase is 4-6 weeks. Turn-around may be as short as 2 weeks and as long as 12 weeks.

Nearly all custom furniture orders may be picked up for free within 60 miles of any metropolitan area in the continental United States.

However, local delivery for custom furniture is also available!

Cost for custom furniture delivery is based on your proximity to your personal Hawkins Woodshop furniture artisan. You are assigned and introduced to your HW carpenter after purchase. Delivery cost is paid directly to your HW personal furniture artisan 2-3 days prior to scheduled delivery via any payment method you chose (Venmo, Zelle, PayPal, FB Pay, Check, Cash, Credit Card, etc).

Built-to-order furniture delivery rates are:
< 20 miles = $89.97
21-45 miles = $129.97
46-74 miles = $189.97
75-100 miles = $269.97
101-130 miles = $349.97

Non-Custom-Furniture Returns & Cancellations:

How much time after I purchase do I have to cancel for a refund?

There are no cancellations or refunds for any order under any circumstances for any reason. If an item arrives damaged or missing parts, Colby and Madilyn Hawkins will work with the manufacturer to provide you parts or a replacement as quickly as possible.

These terms are posted on each product page, on our home page, and require customer consent during checkout and prior to a purchase.

Immediately after placing an order our suppliers go to work getting your order out the door. Due to this, orders can’t be changed or canceled. However, if it arrives damaged or missing parts we get you replacement(s) free of charge, of course!

In extenuating circumstances, customers may cancel an order within 24 hours of purchase via texting 916-692-0554 or emailing sales@hawkinswoodshop.com for store credit.

Will you refund me back onto my card?

Never will an approved order cancellation (one that is done immediately after purchase) be refunded back onto an original payment method. All approved cancellations done prior to receiving an order confirmation by text or email will be refunded back via store credit within 2-3 business days.

Again, once a purchase is confirmed, even prior to shipping, there can be no cancellation under any circumstance and for any reason.

How much time after receiving my non custom order do I have to ask to return the item?

We do not accept returns for any reason. If a product arrives damaged/missing parts please contact Colby at 916-692-0554 or kindly email sales@hawkinswoodshop.com. Rest assured, we'll help get you a free replacement or free delivery of any missing parts.

Shipping delays or other factors beyond our family's immediate control do not constitute grounds for cancellation or a refund.

Thank you for your patience and understanding if we experience a hiccup with your order's supply chain.

Orders lost by a carrier are not grounds for cancellation. All lost or damaged delivered orders will be replaced free of charge.

American Made Custom Solid Hardwood Furniture Returns & Cancellations:

We sell locally handmade built-to-order furniture here: https://hawkinswoodshop.com/collections/customorder.

Given its hand made and hand-finished nature, variations and imperfections in solid, real-wood furniture are to be expected and celebrated. Each item is an original and no two pieces are exactly alike. By their nature, wood planks may be somewhat uneven and may develop small cracks and cup or bow over time due to changes in temperature or humidity. We believe this only enhances the furniture's rustic, unique character.

There are no cancellations or refunds on built-to-order furniture.

There are lots of reasons we have so many 5 star reviews from customers. Perhaps the biggest reason is we LOVE our customers! We work until you are completely satisfied, & offer a 100% satisfaction guarantee at time of delivery or pick-up.

In conclusion, when you buy from a small business, you're not helping a CEO buy a 3rd holiday home. You're helping a little girl get dance lessons, a little boy his team jersey, and moms and dads put food on the table.

Thank you for your support. Thank you for following our social accounts and commenting on our posts. Thank you for telling your friends about your purchase today. And if something goes wrong with your order, thank you for your patience while we work night and day to make it right.

Customer reviews

5.00

Rated 5 out of 5

Based on 10 reviews

100%

Rated 4 out of 5

Rated 3 out of 5

Rated 2 out of 5

Rated 1 out of 5

1 2 ... 4

Lyndzi E.

5.0 out of 5 stars Best customer service I've ever had!

First lets talk about these bar stools. I have 3 kids and just remodeled my kitchen. I picked these stools because they looked comfy, clean and easy...More

First lets talk about these bar stools. I have 3 kids and just remodeled my kitchen. I picked these stools because they looked comfy, clean and easy to clean. Here are the reasons why I love them.

1. They clean up good - The seat wipes down and the dust, spills and food are easy to wipe off. They also don't have a lot of bars to wipe off.
2. They don't scratch my new floors. They have sliders on the bottom so they don't scratch my floors and they are easy to move to sweep under. They are light weight as well and so it makes it easy to clean around them.
3. They are comfortable. - The padded seat and back support are soft and much better than the metal or wood alternatives. I also like the cross bar on the bottom to rest my feet.
4. The height - They don't block the view! I hated that all the other back supported stools blocked the view of my new kitchen. The tops of these stools are near even with my counter top. When I sit on them my knees don't hit the underside of the counter. They are a perfect fit.

Assembly :
The assembly was pretty simple. The instructions were entertaining and funny as well. I enjoyed it and my 7 year old helped me put them together. Read the instructions and do it in the order provided or else the stool will be a little off.

Sturdiness:
These are light weight and can tip when children try to climb up the sides. This has only happened on my fearless 2 year old once as she is used to much heavier stools. However when it did tip on her, it is light enough that she wouldn't get seriously hurt. I appreciated that.

Comfort:
As previously stated, the stools are padded, they have a small back support that is just enough and the foot rest is in a good spot. Overall these are pretty comfy. After a couple hours though, I would prefer my couch.

Service:
When I first received the bar stools one of them had a ripped cushion. I e-mailed Nathan James with the contact info on the assembly packet. I sent them some pics of the torn seat and they immediately sent me a replacement set. I honestly was just expecting a new pad but the sent me brand new chairs. I also received follow up e-mails and every e-mail I sent had response times within the same day to make sure I was in the loop. First they reached out to me on the day they were shipped, another on the day that I was supposed to receive the delivery and a couple days later to follow up to see if the new stools were a good replacement and if I had any more concerns. I was so impressed that I bought 2 more stools. In addition, 2 weeks later I received a box of chocolates. I opened it up and it was an apology for the inconvenience! I have never had follow up like this in my entire life! It was absolutely mind blowing.

Thank you Nathan James for a great product and a great experience.

Helpful? 81 0

Honest Reviews

5.0 out of 5 stars Looks Great, Hopefully They Are Durable

These counter height bar stools look great and are both comfortable and light weight. The instructions were clear, all chair parts and screws were we...More

These counter height bar stools look great and are both comfortable and light weight. The instructions were clear, all chair parts and screws were well packaged. They were easy to put together (make sure to fully assemble them before tightening the bolts). The fake leather looks nice and it’s soft.

Time will tell how they hold up. Usually I add LockTight to these type of projects. The bolts in the package already had a small amount on them so I avoided that mess.

Helpful? 4 0

Nilfany Ventura

5.0 out of 5 stars Very sturdy

In love with these Nathan stools! Very sturdy specially with toddlers getting on it and playing, is exactly the type of stool I was looking for. The c...More

In love with these Nathan stools! Very sturdy specially with toddlers getting on it and playing, is exactly the type of stool I was looking for. The cushion is very easy to wipe off clean of any food or drinks. And it looks so good I’m just in love. 100% recommend them.