Customer reviews

5.00
Based on 53 reviews
5
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Brad
Best Box Spring Ever!
This product is great, I am 100% satisfied with this purchase. I am using this box spring with a Nature Sleep memory foam mattress. If you have an i...More
This product is great, I am 100% satisfied with this purchase. I am using this box spring with a Nature Sleep memory foam mattress. If you have an innerspring mattress your mileage may vary. My review as follows will cover several different aspects of this product and why they are great.
Portability: Who knew you could assemble a box spring instead of lugging around a 50+ pound bulky wooden frame? Once assembled, the frame is lightweight and much easier to move around than a traditional box spring. The next time I move I am just going to take it apart instead of it taking up space in the moving truck, very economical in that sense.
Assembly: Assembly was very easy, no mechanical inclinations required from the assembler. The set comes with an allen wrench/hex key and you use that to hold bolts in place while you tighten wingnuts with your fingers. Please ignore any reviewer of this product who said it was too difficult to assemble, took too long, or had confusing instructions, they are either lazy or completely incompetent. It took me about an hour to assemble by myself, and it would have taken even less time if I hadn't been half watching TV and drinking a beer while I was putting it together. The instructions aren't written words, but pictures showing which pieces to assemble with which bolts, but if you ever built a Lego set when you were a kid you should be able to handle this. It is easy to tell which pieces should be facing up during assembly, because most have a 'this side up' sticker. The pieces that don't, it either doesn't matter which side is up or you can tell which side should be up because of the notches the slats will fit into at the end.
The Cover/ Looks: The zip cover looks nice and the white sides are a soft plush. Make sure you sweep your floor before zipping the cover on though or you might get dirt all over the nice white part. Some people said that the cover ripped when they were zipping it up, that was not the case for me. The cover is a very tight and perfect fit, but the white sides stretch. So when you zip it on, don't just yank on the zipper as hard as you can, pull up on the white parts that stretch and it will make the zipper easier to close.
Durability: It seems sturdy enough to me. I have had for two weeks, no complaints. I have unzipped and re-examined the frame and it has not bent or buckled under the weight of two people or any vigorous activity. Could you bend the metal of the frame after you put it together? I guess you could if you tried to, but why would you do that deliberately? Putting a mattress on top of it and using as intended should leave you with no issues.
I hope this review provided all the information needed to help in your purchase decision, and I am sure you will be satisfied with this box spring.
Helpful? 1259 0
Amazon Customer
Far Better Than Expected
After reading the mixed reviews on the quality and difficulty of putting this box spring together I mentally prepped myself for a world of hurt in ass...More
After reading the mixed reviews on the quality and difficulty of putting this box spring together I mentally prepped myself for a world of hurt in assembling it. I’m not the most handy person and really suck at putting furniture together, but the thing was $149 and I needed a box spring. Anyway- after putting it together I can legitimately say this box spring was so much easier than the reviews made it out to be. I watched the very short video posted by the makers (wish it was slower) and got a better understanding of how to setup the frame. The number labeling didn’t make a whole lot of sense once I had it out and I was concerned some part were mislabeled, but if you watch the video a few times you’ll see that it all comes together as intended and all the parts are labeled correctly. All in all I was able to assemble it in less than 45mn. The thing feels pretty darn sturdy too! My only gripe is the cover, not sure what the heck that thing is all about, it does slip off easily as it’s only tied by elastics and should really be more of a fabric encasing with a zip up instead- but whatever, I was able to make it work with some tape. Also note that it doesn’t come with legs, as people have complained about this in the reviews- however, I’ve never seen a box spring come with legs/frame before, so I don’t know what the heck they’re complaining about. Overall I think this was an awesome purchase, especially for the price. Do watch the vids to get a better understanding of how the setup works, know that you’ll need to join the 2 largest bars into a cross and use the largest nuts and bolts provided to fasten them together in the middle- the rest becomes self-explanatory as the curved pieces become the corners, which are then are joined by the remaining rails that you’ll marry up by matching up the numbers labeled on both the corner pieces and side rails. It’s a little like a puzzle by the numbers. I’ll update on quality after few weeks, but so far so good! I have a very heavy mattress and weigh about 150lb, so far I’m feeling very well supported.
Helpful? 42 0
Amazon Customer
Good quality and sturdiness
First I will admit that I did not place a lot of thought or time into purchasing this mattress foundation. I needed a new one to go with my new bed fr...More
First I will admit that I did not place a lot of thought or time into purchasing this mattress foundation. I needed a new one to go with my new bed frame and new mattress I already had. And with it on sale, the price was cheap. I did not notice that this product needed to be assemble when I purchased it. So it was a bit of a surprise to see it come in a long narrow square box. Non the less, after putting together by new bed (https://www.amazon.com/dp/B01MTCRUNB?psc=1&ref=ppx_yo2ov_dt_b_product_details), I then assembled this mattress foundation. The instructions could had been a lot more clear. But fortunately you mostly just needed to match up the numbers on the parts. Once I was able to get the thing together, I was very surprised about the quality. The whole thing is sturdy with no weak points that let it move around and bounce which in turn causes the whole bed to vibrate. I can now get on and off of my bed without having the whole thing move and bounce when I do so. My old box spring was made from cheap wood and wire. Also one corner had collapsed and was dipping. It was also a major name brand that cost more when I had bought it. Comparing the two there is absolutely no doubt that the Zinus one is much better quality and will hold up for many years longer then my old one had made it.
Helpful? 12 0
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9 Inch Metal Smart Box Spring / Mattress Foundation / Strong Metal Frame / Easy Assembly, Queen

$200.98

In stock

Description
  • Steel Interior Frame With Knitted Polyester Cover
  • THE LAST BOX SPRING YOU’LL EVER NEED – Unlike a traditional box spring, the smart box spring is made of solid steel that comes together in no time.
  • DURABLY ENGINEERED – Durable steel is used to construct the inside framework of this foundation; Twin size supports a maximum weight capacity of 350 pounds, while all other sizes can support up to 700 pounds
  • HIGH PROFILE DESIGN – A 9 inch height is perfect for shorter mattresses or for those who enjoy their bed higher off the floor
  • THOUGHTFULLY PACKAGED – All parts, tools and instructions are packed into one compact box that ships straight to your door
  • Worry-free 5 year limited warranty included; Box spring only, a bed frame or platform bed is required to support this foundation and is sold separately

We like to think of a box spring as the backbone for your mattress. The best kind should be flat, level and built to keep your mattress in tiptop shape; and that’s just what the Smart Box Spring does! With its easily assembled, dependable steel structure, you can rest assured that your mattress will be sitting pretty. An included poly jacquard cover blends with the rest of your bedroom, and with a variety of different thicknesses to choose from, you can pick the one you need to customize the height of the bed. All packed in a compact shipping box with everything included, even our 5-year worry free warranty! Now that’s peace of mind you can sleep on.

Shipping & Delivery

NON CUSTOM FURNITURE

Delivery for imported, manufactured furniture by our production partners is FREE NATIONWIDE!

No costly prime membership is required nor is any bogus minimum order amount required.

Delivery time varies based on the product but is typically 2-5 business days, but may be up to 4+ weeks for large freight items like couches.

LOCALLY MADE TO ORDER, SOLID WOOD FURNITURE

Average turn-around time from date of purchase till pick-up or delivery of a made to order solid-wood furniture purchase is 4-6 weeks.  Turn-around may be as short as 2 weeks and as long as 12 weeks.

Nearly all custom furniture orders may be picked up for free within 60 miles of any metropolitan area in the continental United States.

However, local delivery for custom furniture is also available!

Cost for custom furniture delivery is based on your proximity to your personal Hawkins Woodshop furniture artisan.  You are assigned and introduced to your HW carpenter after purchase.  Delivery cost is paid directly to your HW personal furniture artisan 2-3 days prior to scheduled delivery via any payment method you chose (Venmo, Zelle, PayPal, FB Pay, Check, Cash, Credit Card, etc).

Built-to-order furniture delivery rates are:
< 20 miles = $89.97
21-45 miles = $129.97
46-74 miles = $189.97
75-100 miles = $269.97
101-130 miles = $349.97

Returns & Cancellations

Non-Custom-Furniture Returns & Cancellations:

How much time after I purchase do I have to cancel for a refund?

There are no cancellations or refunds for any order under any circumstances for any reason.  If an item arrives damaged or missing parts, Colby and Madilyn Hawkins will work with the manufacturer to provide you parts or a replacement as quickly as possible.

These terms are posted on each product page, on our home page, and require customer consent during checkout and prior to a purchase.

Immediately after placing an order our suppliers go to work getting your order out the door. Due to this, orders can’t be changed or canceled. However, if it arrives damaged or missing parts we get you replacement(s) free of charge, of course!

In extenuating circumstances, customers may cancel an order within 24 hours of purchase via texting 916-692-0554 or emailing sales@hawkinswoodshop.com for store credit.

Will you refund me back onto my card?

Never will an approved order cancellation (one that is done immediately after purchase) be refunded back onto an original payment method.  All approved cancellations done prior to receiving an order confirmation by text or email will be refunded back via store credit within 2-3 business days.

Again, once a purchase is confirmed, even prior to shipping, there can be no cancellation under any circumstance and for any reason.

How much time after receiving my non custom order do I have to ask to return the item?

We do not accept returns for any reason. If a product arrives damaged/missing parts please contact Colby at 916-692-0554 or kindly email sales@hawkinswoodshop.com. Rest assured, we'll help get you a free replacement or free delivery of any missing parts.

Shipping delays or other factors beyond our family's immediate control do not constitute grounds for cancellation or a refund. 

Thank you for your patience and understanding if we experience a hiccup with your order's supply chain.

Orders lost by a carrier are not grounds for cancellation. All lost or damaged delivered orders will be replaced free of charge.

American Made Custom Solid Hardwood Furniture Returns & Cancellations:

We sell locally handmade built-to-order furniture here: https://hawkinswoodshop.com/collections/customorder.

Given its hand made and hand-finished nature, variations and imperfections in solid, real-wood furniture are to be expected and celebrated. Each item is an original and no two pieces are exactly alike. By their nature, wood planks may be somewhat uneven and may develop small cracks and cup or bow over time due to changes in temperature or humidity. We believe this only enhances the furniture's rustic, unique character.

There are no cancellations or refunds on built-to-order furniture.

There are lots of reasons we have so many 5 star reviews from customers. Perhaps the biggest reason is we LOVE our customers!  We work until you are completely satisfied, & offer a 100% satisfaction guarantee at time of delivery or pick-up.

In conclusion, when you buy from a small business, you're not helping a CEO buy a 3rd holiday home.  You're helping a little girl get dance lessons, a little boy his team jersey, and moms and dads put food on the table.

Thank you for your support. Thank you for following our social accounts and commenting on our posts. Thank you for telling your friends about your purchase today. And if something goes wrong with your order, thank you for your patience while we work night and day to make it right.

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