FAQ

 

Hawkins Woodshop Locations

Hawkins Woodshop is an emerging online retailer with currently no physical, commercial locations/stores.

Our handcrafted made-to-order furniture is built in Brentwood, CA, Salida, CA and Corning, CA.  We offer free pick-up at each of these locations for only our handcrafted, built-to-order purchases and only by appointment.  

Online store hours: Monday-Friday 3pm-5pm & 8pm-10pm, Saturdays, 7am-7pm.

I want to apply to work at Hawkins Woodshop - where are the Hawkins Woodshop offices located?

Hawkins Woodshop offices are located wherever the Hawkins Woodshop owners happen to be at any given time and moment with their cell phones, laptops, or woodworking tools.  We are an entirely online-based business, however, our official address is 1000 Lincoln Rd Ste H PMB 802 Yuba City, CA USA 95991. 

Please contact us by email, sales@hawkinswoodshop.com, or by phone or text at 916-692-0554. 

We invite you to visit our 'now hiring' or 'collaboration' page to learn more about working along side us to bring quality, custom furniture, with affordable prices, to the masses.  

Are there any location shipping restrictions for Hawkins Woodshop?

We currently ship and freight-truck deliver to all contiguous US states.  We do not ship or deliver, at this time, to Alaska, Hawaii, Puerto Rico, Guam, or to APO or PO boxes.  We hope to implement logistical and shipping/freight solutions within the next 3-5 years to enable serving customers in each of the 50 US states and beyond our country's borders.

Please ask for a shipping or freight-truck delivery estimate if during checkout the items in your cart do not present you with a free shipping option. Please reach out by phone or text at 916-692-0554, or by emailing sales@hawkinswoodshop.com

Can I have my furniture assembled for me since I can't get it preassembled from a physical store?

Yes! All of our custom built-to-order pieces are pre-assembled.  Many of our catalog furniture items from USA furniture suppliers are also preassembled.  Additionally, we offer white-glove free-delivery-in-home, free-assembly services on many furniture catalog furniture items in the following areas:  

Los Angeles, CA, San Diego, CA, New Jersey, Philadelphia, New York, and Washington D.C.

Hawkins Woodshop Return Policy

1.  How much time after I receive my order do I have if I want to return it for a refund?

Our customers have 72 hours to notify us after receiving their order via email sales@hawkinswoodshop.com or text 916-692-0554 of their intent to return an eligible item. 

Eligible items are all non-custom furniture orders.  Non-custom orders that were damaged during transit by a third party shipping carrier must be refused at time of delivery otherwise they may not qualify for a return.

Customers may cancel an order within 24 hours of placing it online but are subject to a 15% fee for time processing, coordinating custom build work schedules, contacting our warehouse employees, and arranging logistical services such as delivery.  

2.  How will I receive my returned funds?

All refunds are subject to a 15% fee and will be returned by means of your original payment method within 7-10 business days from providing proof of shipment of your return.

3.  Must the item be new in box/unopened/like new in order to return?

Eligible items for return must be returned in sellable condition (box can have been opened but original packaging materials must be used to secure any return).  

4.  How do I begin the return process for an eligible order or what do I do if I don't know if my item is eligible for a return?

E-mail sales@hawkinswoodshop.com or text 916-692-0554 of your intent to return an eligible item or to ask any questions.  Eligible items are all non-custom furniture orders. 

Non-custom orders that were damaged during transit by a third party shipping carrier must be refused at time of delivery otherwise they may not qualify for a return.

5.  Does the customer need to pay return shipping, a restocking fee, or any other charges?

A 15% fee is assessed for all eligible returns.  Buyers pay for all return-shipping & delivery expenses.  

6.  What may not be returned?

Built-to-order-purchases may not be returned or exchanged regardless of reason because these are one-of-a-kind orders built to your exact specs and can not be resold.  Furthermore, customers are required upon pick-up or delivery of said items to complete a digital doc signature request to legally signify they've had adequate time to inspect their order and accept it in sold-as condition.

Non-custom furniture may not be returned if it's damaged during transit and the delivery was accepted by the customer.

The bottom line:  We aim for your 100% satisfaction! If dissatisfied, contact us within 3 days of receiving your order so we may work toward your complete satisfaction.